At Ekkam, every product is curated with utmost care to ensure freshness, authenticity, and premium quality. Given the perishable nature of our products, we follow a strict no-return and no-exchange policy.

1. Returns & Exchanges
   – No returns or exchanges are accepted once an order is delivered.
   – Products once opened, used, or tampered with will not be eligible for replacement under any circumstances.
   
   
2.  Incorrect or Damaged Products

   – In the rare case of receiving a wrong or damaged item, you must inform us within 24 hours of delivery by emailing care@ekkamstore.com with your order ID, description, and clear photographs of the product.
   – Complaints raised after 24 hours will not be entertained.
   – Upon verification, we may provide a replacement of the same product or a store credit.
   
   

3. Refund Policy
   – No refunds are provided once an order is confirmed and dispatched.
   – Refunds will only be applicable if:
   – The product is unavailable/out of stock after order placement.
   – An order is cancelled before dispatch.
      – A verified claim of wrong or damaged product is approved.
   – Approved refunds will be processed within 7–10 business days to the original payment method.
   
   

4. Terms & Conditions
   – All complaints must include complete order details and photo proof of the issue.
   – Replacements will be subject to product availability.
   – Decisions regarding replacement/refund will be at Ekkam’s sole discretion and final.
   – Ekkam will not be liable for minor variations in product size, shape, or finish, as our products are often handmade.
   – All disputes will be subject to Mumbai jurisdiction only.